If you wish to cancel your order:
- you can notify us by email to firstname.lastname@example.org before we have dispatched the goods to
- where goods have already been dispatched to you, you can cancel your order by returning goods to us within 14 days of receipt for a full refund or exchange.
The costs of returning goods to us shall be borne by you. Refunds will be issued within 30 days.
The amount refounded will not include the shipping costs in any case.
In case of exchange, the cost of sending the new product is at the charge of the costumer.
We recommend to return products with registered delivery or insurance to the commercial value of the products, guaranteeing you, if necessary, the compensation for the products matching their real commercial value in the event of damage or loss of these goods. In all cases, the return is carried out at the Customer's own risk. It will be up to the customer to preserve any proof of return.
The returned products must be intact, in a perfect state for resale, and in original packing.
They cannot have been worn, used or to have suffered even minimum deterioration, and in a state of perfect cleanliness. Any product which is damaged, incomplete, or whose original packing is deteriorated, will be neither refunded nor exchanged.