The http://www.buggysocks.com site is operated by the BOGON DISEÑO SL, a company registered in Spain whose registered office is at 147-149 Santaló street. 08021 BARCELONA (Spain)
Our contact details are as follows:
c. Francolí 57, 4º2ª, 08006 Barcelona, SPAIN
The present general conditions of sale apply to all the orders placed with the BOGON DISEÑO company for the whole of the articles and services proposed by the www.BUGGYSOCKS.com site by natural persons not business persons. Consequently, the fact for any person ordering a product offered on sale on the Internet site of BUGGYSOCKS implies full and complete acceptance of these general conditions of sale that the Customer recognizes having been aware of before his order.
BUGGYSOCKS reserves the right to modify at any moment the present general sales conditions. Nevertheless, the General Sales Conditions applicable to the order placed by a Customer on the Site of BUGGYSOCKS are those accepted by the Customer at the time of placing the order.
The present General Conditions define the entirety of the obligations of the various parties. In this sense, the Customer is considered to accept without reserve the entirety of the provisions envisaged under these general sales conditions. BOGON DISEÑO is for its part committed to respecting its role of retailer within the framework of the aforesaid conditions.
2. ACCEPTANCE OF THE CONDITIONS BY THE CUSTOMER
The act of the Customer's ticking the box "I accept the general sales conditions", before proceeding to secure payment, constitutes an irrevocable acceptance which can only be called into question in the extreme cases envisaged under the present general sales conditions under the paragraph "right of retraction". The Customer accepts by this act to having read and understood the present Conditions and to accept them.
The purchase by telephone also implies the acceptance of these Conditions which he recognizes to have read beforehand, and to have understood and accepted the conditions mentioned above.
Placing of an order
The individual Customer can place his order at WWW.BUGGYSOCKS.com 24 hours a day, 7 days a week.
The ordering process is composed of 8 successive stages. Once product selection has been carried out, and the basket validated, the Customer must:
- clearly identify the products selected with the options of colors, sizes,… indicated on the www.buggysocks.com site;
- indicate the quantities requested;
- identify himself, either by entering his Customer number and password which are strictly personal to him, or by giving all the information usually requested for an inscription online;
- indicate clearly information necessary for the delivery. This relates in particular to the precise address of delivery, as well as possible restrictions of accessibility of the place of delivery (building, floor, door-codes, etc);
- indicate the selected mode of delivery;
- finally, indicate the selected mode of payment.
Once the mode of payment is selected, the Customer must proceed with payment of his order on the secure server, which will formalize the sales contract with BOGON DISEÑO in a firm and final manner.
Every order implies acceptance of the prices and description of the products available for sale. Any dispute on this point will intervene within the framework of a possible exchange and guarantees mentioned below.
In every case, the supply online of the bankcard number and the final validation of the order by the Customer will constitute proof of the order and current liability for the sums for the products selected in the order. This validation constitutes signature and acceptance of all the operations carried out on the www.BUGGYSOCKS.com site.
Confirmation of order
An email is automatically sent to the customer in order to confirm the order provided that the email address indicated in the inscription form does not contain an error. The Customer must check the completeness and conformity of the information which he provides to BOGON DISEÑO. The latter cannot be held responsible for possible errors of data-entry and the consequences in terms of delay or delivery error. In this context, all the expenses engaged for resending will be the responsibility of the Customer.
Following of the order
The Customer can at any moment check the status of his order by consulting the heading "My account" on the www.BUGGYSOCKS.com site. This following of the order makes it possible for the Customer to know the stage of processing of his order, but also the stage of sending or delivery of his parcels. This last following of delivery is carried out with the deliverers' Internet interface. BOGON DISEÑO thus cannot be held accountable for the unavailability or errors that may affect the information supplied by its transporters. BOGON DISEÑO endeavors nevertheless to make this information as clear as possible and to make the transport as reliable as possible with its transporters. The Customer can at any moment contact the sales department of BUGGYSOCKS in order to be informed of the stage of his order.
Proof of the order
The computerized registrations, preserved in the information processing systems of BOGON DISEÑO company under reasonable conditions of security, will be regarded as the evidence of the communications, the orders and the payments that have taken place between the parties.
The filing of the purchase orders and the invoices is carried out on a reliable and durable support which can be produced as proof.
Characteristics of the products
The information, characteristics, photographs and graphics presented on the sites or in the emails sent by BUGGYSOCKS are given only on a purely indicative basis and for the major part are given by the suppliers. In particular, the difference in perception of the forms and the colors between the photographs or graphics presented and the products cannot engage the responsibility of BOGONDISEÑO will make its best efforts to ensure that the photographic representation of the products on the www.BUGGYSOCKS.com site is as faithful as possible.
BOGON DISEÑO is committed to delivering the orders received only within the limit of the stocks of the product available or within the limit of the stocks available from its suppliers. In the absence of availability of a product or products, BOGON DISEÑO is committed to informing the Customer as quickly as possible. BOGON DISEÑO reserves the right to modify the selection of products according in particular to the constraints imposed by its suppliers.
The unavailability of a product is mentioned on the product page concerned or in the shopping basket summary.
If BOGON DISEÑO cannot obtain an ordered product from its suppliers, the company will notify the customer of the expected delay by email. The Customer in turn can either ask for the cancellation of the order with a refund of payment within 30 days, or the exchange of the product not available for another product. No cancellation penalty will be applied for such an order cancellation. No cancellation compensation (other than the full repayment of the Order) can be demanded, such an unavailability having resulted from a delay in updating this unavailability.
Prices are indicated in Euros and are inclusive of tax, and are applicable only on the date of the confirmation of order sent by the Customer.
Since the prices charged by BOGON DISEÑO's suppliers are in constant evolution, the prices posted on the site are also likely to be modified constantly.
The prices do not take account of delivery charges, gift wrapping, possible promotional offers and personal reductions, which will be indicated before the final confirmation of the order.
The prices take into account the Spanish VAT applicable on the day of the ordering, and any change of the statutory rate of VAT will be automatically reflected in the price of the products presented on the site, at the date stipulated by the decree of application.
Our prices are reviewed periodically. The next review will be conducted on 01/09/2013
Means of payment
The Customer can pay his order online by bank card: Visa / MasterCard.
The Customer guarantees the BOGON DISEÑO Company that he has the necessary authorization to use the mode of payment chosen by him, during the confirmation of the purchase order. The debit for purchases on the customer's account is done at the time of the processing of the order.
BOGON DISEÑO uses all means necessary to ensure the safety and confidentiality of data transmitted online. To this end, the site uses a protected mode of payment SSL (Secure Socket Layer) which allows the encoding of your banking co-ordinates during their transmission on the Internet. You can see that the transmission is encrypted by software from the padlock symbol which appears in your navigator. The transaction is carried out via the Spanish bank, ARQUIA, Caja de Arquitectos which alone receives the banking information provided on the site at the time of the payment.
The purchase order which the Customer creates online or the confirmation of the order sent by email to the Customer by BOGON DISEÑO does not act as an invoice.
The Customer has the original of the invoice in his online account. The invoice does not come with the parcel.
BOGON DISEÑO preserves an electronic example of each invoice.
In the case of a delivery to an address different from the billing address, the invoice for orders is only ever available in the Customer's online account.
The geographical area of delivery for items from the BUGGYSOCKS SHOP ON LINE is as follows:
- Rest of the world: The Customer can contact the BUGGYSOCKS customer services to have more information on delivery conditions to a specific country in the world.
Products are delivered to the address indicated by the Customer on the purchase order. The Customer must check the exhaustiveness and the conformity of the information which he provides to BOGON DISEÑO. The latter cannot be held responsible for possible errors of data entry and the consequences in terms of delay or delivery error. In this context, all expenses engaged for the reforwarding of an order will be entirely the responsibility of the Customer.
We cannot be held responsible for delivery delays because of errors or disruptions due to transporters (including in particular in the event of a partial or all-out strike in particular of the mail services, transport and communications).
Orders are dealt with each day from Monday to Friday, except public holiday.
The preparation and processing time of an order may require 1 or 2 business days.
These delivery times do not include Saturdays, Sundays and public holidays.
An email is automatically sent to the Customer at the time of dispatch of the Products subject to the email address indicated in the inscription form not containing an error.
In the case of an order which may comprise one or more Products not immediately available and one or more Products immediately available, we will dispatch the order as of reception of the whole of the products which comprise the order. If the Customer wishes to receive the products immediately available more quickly, he is advised to isolate these articles in a separate order.
Transport times depend on the transporter chosen by the Customer and the place of delivery.
We inform of the delivery times on a purely indicative basis, as given by the chosen transporter. Transport charges are given as an indication at the moment of going to the shopping basket and are confirmed definitively according to the means of transport and the destination of delivery chosen, before the final confirmation of the order.
These delivery times do not include Saturdays, Sundays and public holidays.
Delivery times may be considered to be the following:
If it happens that initial delivery times cannot be met, a new delivery time will then be communicated to you, according to the information available. In this case, an option for the cancellation of the order, with a refund or a credit, will be also made to you.
In the case of a delay in delivery compared to the times announced by the transporters, the Customer must contact by priority the transporter, or its distribution office in the case of the Spanish post office, to see whether the parcel is not about to be dispatched. If the need arises, the Customer must contact our Customer Services by telephone or email in order to create a file of contention or start an investigation to carry out a search for the parcel.
REGISTERED delivery by CORREOS (usual delivery time of 48h): This method of delivery makes it possible for the Customer to receive his parcel within 48 hours as from dispatch thanks to CORREOS ESPAÑA (excluding processing and preparation time for the order which can take from 1 to 2 days). Deliveries are carried out from Monday to Saturday morning, excluding public holidays. The charges involved for this option depend on the total weight and volume of the ordered articles.
The parcel is dealt with by CORREOS ESPAÑA and is delivered upon being signed for at the delivery address indicated by the Customer. In the event of absence at the moment of delivery, a delivery notice will be left at the address of delivery indicated by the Customer, allowing him to collect his parcel from the nearest post office. The parcels are held at the post office for 15 calendar days. In the event of non withdrawal within the time limits allowed by the transporter, the products will be returned to BOGON DISEÑO which reserves the right to refund the price of the products, with transport costs being at the charge of the Customer.
Is the responsibility of the Customer to inspect his parcels upon reception in the presence of the deliveryman and to notify the transporter as well as BOGON DISEÑO company of any anomaly (bumps, damage to the parcel, delivery date not conforming to normal times of the parcel delivery…) within two working days
8. CANCELLATION END RETURNS POLICY
If you wish to cancel your order:
- you can notify us by email to email@example.com before we have dispatched the goods to
- where goods have already been dispatched to you, you can cancel your order by returning goods to us within 14 days of receipt for a full refund or exchange.
The costs of returning goods to us shall be borne by you. Refunds will be issued within 30 days.
We recommend to return products with registered delivery or insurance to the commercial value of the products, guaranteeing you, if necessary, the compensation for the products matching their real commercial value in the event of damage or loss of these goods. In all cases, the return is carried out at the Customer's own risk. It will be up to the customer to preserve any proof of return.
The returned products must be intact, in a perfect state for resale, and in original packing.
They cannot have been worn, used or to have suffered even minimum deterioration, and in a state of perfect cleanliness. Any product which is damaged, incomplete, or whose original packing is deteriorated, will be neither refunded nor exchanged.
BOGON DISEÑO company is not the producer of all the products presented within the framework of the www.BUGGYSOCKS.com website.
Consequently, in the event of damage caused to a person or a good by a defect of the product, only the producer of this product can be held responsible by the Customer, on the basis of the information appearing on the packaging of the aforementioned product. Moreover, the company stresses that the products, services and information proposed by www.BUGGYSOCKS.com do not in any way substitute for constant vigilance by adults.
BOGON DISEÑO cannot be held responsible in the event of the non-respect of legislation in the country where products are delivered. It is the responsibility of the Customer to check with local authorities the legality of importing and using the products and services being ordered.
10. PERSONAL DATA
Visitors or Customers of the www.BUGGYSOCKS.com site have a constant right of access, modification, correction and suppression of the data which relate to them
At the time of customer inscription or ordering, or within the framework of other specific operations, BUGGYSOCKS invites Visitors or Customers to receive its newsletters, its promotional offers, and / or to register to stay informed of its exclusive sales.
At any time, the Visitor or Customer can modify his subscription through his personal account, or through the hypertext link appearing at the bottom of the offers received by email.
BUGGYSOCKS is committed to taking into account the modifications of subscription and of withdrawal of subscription to its commercial emails within the shortest possible delay.
BUGGYSOCKS may also invite its Visitors or Customers to receive promotional offers from its partners. For commercial purposes, BUGGYSOCKS can also share with its trade partners the identity and the coordinates of its Users or Customers, only insofar as they have accepted the disclosure of their personal data. The Users and Customers can modify their choices on the BUGGYSOCKS site at any time.
The entirety of the contents (texts, comments, works, illustrations, images, videos, graphics, sounds… including underlying technologies used) posted on this site is reserved under copyright and intellectual property rights for the whole world. For this reason and conforming with the provisions of the Spanish Code of Intellectual Property, only private use is authorized, subject to different provisions which may be even more restrictive from the code of intellectual property. Any other use may constitute pirating and be sanctioned by the law covering intellectual property, except in the case of preliminary authorization by BOGON DISEÑO. Any total or partial reproduction of the BOGON DISEÑO company catalogue is strictly prohibited.
12. GOVERNING LAW AND JURISDICTION
1.These terms and conditions shall be governed by and construed in accordance with Spanish law.
Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Spanish courts.
2.We do not warrant that materials/items for sale on the Website are appropriate or available for use outside Spain. BOGON DISEÑO cannot be held responsible in the event of non-observance of legislation in the country where the product is delivered. It is up to the Customer to check with the local authorities on the possibility of importing or using the products which he wishes to order.
3.It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside Spain you do so at your own risk and you are responsible for compliance with local laws.
4.BOGON DISEÑO cannot be held responsible for inconvenience and losses relating to the use of the Internet, in particular a breakdown in the service, the presence of computer viruses or external intrusions and more generally all cases defined by the courts as outside our control or committed by third parties. Hypertext links may send out to other sites than that of the www.BUGGYSOCKS.com site. BOGON DISEÑO refuses any all responsibility if the contents of these sites contravene any laws or rules in force.